To help stay organized and involved, you may want to maintain a file regarding your auto insurance claim/loss that includes the following:
- Policyholder’s name as it appears on the policy
- Policy number
- Claim number
- Claim handler or adjuster’s name, mailing address, phone number and title
- Estimates, correspondence and notes of phone conversations regarding the claims settlement
Keep this file with you.
Wherever you talk to your auto insurance claims handler or adjuster – at home or at work – your documentation will help ensure the claim is processed in a timely, accurate manner. For future reference, you may want to put a copy of our What to Do in an Auto Accident guide into your glove compartment.